Leanne Betterridge

02 6788 2211

To ensure the safety of our staff and clients from COVID-19;


Hearing New England has temporarily closed our front office for drop-ins and is encouraging everyone to stay at home as much as possible. 

If your hearing aids require repair;

Please phone ahead to arrange a specific time to bring them to our office.  Our staff will collect the devices from you outside the premises and arrange collection.  Please do not come into the office itself.  Thank you for your co-operation.

If you require a “essential” consultation;

Please phone the office to discuss your options and arrange a specific appointment if appropriate.  Please be advised, that due to the recent suspension of our appointment book we are currently targeting our backlog of postponed appointments.  We will be working under the recommended health guidelines including COVID19 hygiene and infection control, reducing the number of people in our office at any one time and reducing the length of each appointment.  We are conducting as many services as we can via telephone and/or other remote care options.

Our waiting rooms will be closed. Please do not bring additional people with you to the appointment, unless they are required for mobility assistance.

If you require batteries or other maintenance supplies;

Please contact us via phone or email and these will be posted out to you directly.  Please be advised Australia Post delivery times may be extended.

We will be monitoring our phone message bank and emails regularly. Please leave a detailed message and we will follow-up with you, as soon as possible.   

Thank you for your understanding and patience. 

Phone us on ; 02 6788 2211 or 02 6772 8382.

Our email address; admin@hearingnewengland.com.au 

Wishing all our clients to keep safe and well!  We will keep you updated with any further changes. 

Warm regards

Leanne Betterridge



Professional Services

Locally owned and fully independent

  • Diagnostic hearing assessments
  • Hearing aid discussions and fittings.
  • Cochlear implant candidacy referrals
  • Cochlear implant mapping.
  • Bone anchored hearing device consultation and adjustments.
  • Member of Hearing Implants Australia, liaising with the implant surgeons.
  • Accredited provider with Office of Hearing Services.

Hearing New England Pty Ltd established in Armidale in 2009.  Proudly serving the New England community

Communication tactics

Asking Better Questions

Learn new ways to improve your listening environment and to take a more active and rewarding role in each conversation. 

Visit us in Armidale

Please see COVID-19 advice above and Phone 02 6788 2211 as public contact is limited at this time.

Unit 3 is tucked in behind  113-115 Faulkner Street, ARMIDALE

Our entrance is from the Rusden Street Council Carpark (between cross streets of Faulkner St and Marsh St).

This carpark provides 3 hour free parking.

If you are on foot, you may like to walk from Beardy St through Hannah’s Arcade and turn right to visit us.

Find the right hearing solution for you.

Leanne Betterridge
Bachelor of Arts, Post-Graduate Diploma of Audiology, Member of Audiology Australia (CCP), Masters of Arts (Applied Linguistics)